Netherton Tractors Limited:
We are dedicated to customer satisfaction. If you have any suggestions, feedback, comments or a complaint please contact us using the following details:
Netherton Tractors Limited
Telephone: 01307 461222
Fax: 01307 850424
Postage charges apply to mainland UK only. Deliveries outside of mainland UK will incurr higher postal charges (e.g. Ireland, Channel Isles, Orkney, Shetland etc) and we would ask you to call us in advance of your order to confirm postage costs. We regret that the usual postage charges do not apply.
All orders will be sent within 10 working days, assuming they are in stock and paid for in full. You will be notified if an item is not in stock and advised of approximate delivery times, or given the opportunity to cancel your order. Please allow up to 28 days for delivery. Please note we are currently unable to post outside of the UK at present.
Any times or dates stated on our website or confirmation emails regarding Delivery are estimates only. Netherton Tractors Limited endeavours to deliver within 28 days, but does not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, Sundays or public holidays.
It is the Recipient’s responsibility to sign for the correct number of packages as shown on the carrier's Delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 10 days of Delivery. If boxes look damaged on Delivery we recommend the contents are inspected before accepting and signing the Delivery note.
Whilst we agree to use all reasonable endeavours to ensure that Delivery is made around the Delivery time advertised, you will acknowledge that actual Delivery is often via third party suppliers and carriers and can therefore be beyond our control. Incorrect personal details may lead to problems or delays in Delivery, so before placing your Order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone numbers and e-mail address so we can notify you in the event of a Delivery problem.
Items may be sent via First Class Royal Mail, however we are unable to accept responsibility for items that are lost in the post.
Returns and Refund Policy:
Unfortunately we cannot accept returns for incorrect sizing pertaining to clothing. Please ensure you check our Size Chart carefully and contact us if you have any doubts about the size of an item of clothing. If an item is damaged or faulty, do not hesitate to let us know. We are also unable to accept returns due to colour. Be aware that the colour reproduction on your PC screen may not exactly match the colour of the goods.
Cancelling an order:
If you should make a mistake when ordering from us, please make contact with us as soon as possible so that we can rectify the order before the goods are despatched to you. We would then be able to refund your account accordingly.
You may cancel your Order within 10 calendar days from the date of making the Order for any reason. If you cancel your Order via telephone your Order will be put on hold. You must confirm your wish to cancel the Order in writing via email or post within 10 calendar days. Your Order will not be considered Cancelled until notification in writing is received.
If you decide to cancel an Order after the Products have been despatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those Products. We advise you check the status of the Order before you request Cancellation. Any charges will be communicated to you before we confirm the Cancellation.
Prices & Tax:
Items on the website are shown with prices inclusive and exclusive of 20% VAT. We reserve the right to change the price of a product at any time. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in our store or by any other means. We reserve the right to update prices displayed on the Website from time to time.
Payment is usually by credit or debit card* and is taken when the Order is placed in line with the price featured at the time of purchase and any applicable Delivery charges. This is to protect us from card fraud.
Netherton Tractors Limited is entitled to refuse any Order placed by you. If your Order is accepted, we will confirm acceptance to you by online electronic means ("Confirmation") to the email address you have given us on the Order. The Order will then be fulfilled around the estimated date set out in the Confirmation or, if the Confirmation does not contain such a date, within 28days. If you do not receive a Confirmation email, please contact us to ensure your Order has been accepted.
You undertake that all details you provide to us for the purpose of purchasing Products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any Products or services.
You can pay for your shopping in a number of ways, whether it is on-line or over the telephone. We accept Mastercard, Visa or Delta. Cheques are also accepted**. However, in this case, goods will only be dispatched once payment has been cleared. If you are using this form of payment, please make cheques payable to Netherton Tractors Ltd. On-line and telephone order payments are processed via our SSL secure payment system. In the case of card payments, funds are taken at point of order.
** Please note that goods will not be dispatched until the cheque has been cleared.
Alterations to the website:
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content shall be subject to these Terms and Conditions. Please note that although we try to ensure that the content of our website is accurate, our websites may contain typographical errors or other inaccuracies.
Netherton Tractors Limited makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that Netherton Tractors Limited endorses or accepts any responsibility for the content, or the use of, such a website and Netherton Tractors Limited shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use or reliance on any content, products or services available on or through any other website or resource.
Netherton Tractors Limited will not disclose buyer information to third parties except if necessary to fulfil an order. You consent to us storing or processing personal information including name and address details to the extent necessary to fulfil your order place with us.
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Netherton Tractors Limited: